ACCEPTANCE OF TERMS AND CONDITIONS Passenger is required to read and acknowledge terms and conditions in our website before making any reservation with us. Payment of deposit and/or final payment will be considered as full acceptance of our Terms and conditions herein reported and fully disclosed in our website. Each participant understands that CENTRAL HOLIDAYS will be accepting that participant's reservation in reliance upon such participant's acceptance of the terms and conditions as outlined in this brochure and in our website
PACKAGE PRICES Prices are per person based on double occupancy. Single room supplements and triple room reductions are listed or available where applicable.
NOTE: In case of a human or computer billing error, we reserve the right to re-invoice for the correct amount. A full refund will be made to passengers not wishing to pay increases provided that the passengers' written cancellation is received by us within 5 business days after price increase notification. We do not breakdown costs of individual services included in an itinerary.
PRICE GUARANTEE Prices are based on official rate of exchange at the time of printing. Once we have received your deposit for any program by January 31, 2015 price is guaranteed and any subsequent increases are at our expense. Thereafter prices are subject to increase without notice if such rates change prior to departure. The final price will be confirmed at the time of deposit, NOT including any eventual increases in government taxes. Rail prices included in our programs are based on either First Class or Tourist Class; please refer to individual programs and "Included Features". Train schedules & fares are subject to change. Fares will be confirmed upon purchase/confirmation and ticket issuance. Any differences prior to ticket issuance will be at traveler's expense. Upgrades are available at a supplement. Optional air transportation is not included, however, if purchased, fuel surcharge, all security fees, airport taxes and fees and/or any other governmental or local taxes and fees will be included. Airfares provided at the time of deposit are subject to change until full payment is received and ticket is issued. Some airfares may require instant purchase.
RESERVATIONS/PAYMENT BREAKDOWN A deposit is required at the time of booking and NO request will be acted upon until a deposit is received. Bookings made online must be paid in full at time of booking. We honor most major credit cards. No third party credit cards will be accepted. In addition, we also accept personal checks or agency checks. Deposits can be conveniently made by phone. Final payment with credit cards requires our signed Credit Card authorization form (except for online bookings), validated by the credit card holder. Other restrictions may apply. Deposit Requirements: A $200 per person deposit is due at time of booking. Final payment is due 60 days prior to departure. In some cases additional deposit are required due to supplier's policies. Passengers will be advised at time of booking of payments requirements.
CANCELLATION POLICIES: a. Cancellations received more than 46 days prior to departure: $200 per person fee. b. Cancellations between 45 and 22 days prior to departure: 25% of the land package. c. Cancellations between 21 and 15 days prior to departure: 40% of the land package. d. Cancellations between 14 and 8 days prior to departure: 60% of the land package. e. Cancellations 7 days or less prior to departure: 100% of the land package. f. No refunds will be made on any unused portion of the tour package.
Rail Tickets. Rail Tickets and Rail Passes (Electronic and paper) are non-refundable, non-transferable, cannot be exchanged without penalties once issued, nor replaced if lost.
Air Fares/Tickets No airfares, taxes and fuel surcharges are confirmed until final payment is received. Any variations will be the client's responsibility until final payment is received. Please contact us for details.
It is the passenger's responsibility to reconfirm all flights 72 hours before flight date/time. Should the airline request, for any reason whatsoever, an unexpected issuance of air tickets, they must be immediately paid in full, regardless of any previous notification to passenger. We can offer any type of airfare - published or contracted.
Our contracted airfares are refundable up to departure date less cancellation fees levied by each respective airline.
Published airfares cancellation fees vary according to the airline used.
NOTE: In all instances, regardless of the airfare used, "NO SHOWS" are non-refundable including fuel surcharges except any airport or government taxes & fees. Once the air ticket has been issued, its cancellation penalty amount will be added to the LAND cancellation fees.
We cannot be held responsible for the cancellation fees of air ticket/s issued by companies other than ourselves even in the case when we may cancel a departure for any reason whatsoever. Consult with our experienced reservations staff, your travel agent or the airline for the applicable penalties and/or restrictions.
RESERVATION CHANGES Due to the expense incurred in making any changes, a $50 fee ($25 for car rental) will be assessed for each change made on deposited bookings up to full payment due date. This includes changes made to passenger's name, hotel, departure/return dates, itinerary and air or ground transportation. A change of date and name changes on the PACKAGE within full payment date is treated as a cancellation. In addition, any changes to the air portion, at any time, may be subject to additional charges as imposed by the respective airline.
HOTELS Hotels are classified according to government ratings, which vary from country to country. Such classifications and number of stars assigned have no corresponding value from one country to the next and may not reflect the expectations of US travelers. Accommodations are based on two persons sharing a twin-bedded room with private bath or shower at the hotel selected or similar. A single room may be provided at a supplement. In many cases, single rooms, though assuring privacy, are small and not as well situated as double room accommodations. In addition, rooms are assigned upon arrival based on current availability and may vary in size, amenities and location. Generally, triple rooms in Europe consist of two beds with a rollaway for a third party. This may not be comfortable for some travelers.. Air conditioning is available at most 4-star or higher hotels. However, foreign air conditioning & heating may not be regulated according to U.S. standards. Some tourist-class hotels may have air conditioning available, and some may charge a supplement.
IMPORTANT NOTICE We reserve the right to make substitutions with hotels of similar or higher ratings in any package. In the event a hotel substitution becomes necessary, a comparable class of hotel will be provided, however, amenities and location may not be the same.
TOUR DOCUMENTS We are going "green" and will be issuing e-documents. If printed documents are requested by the passenger, a fee of $15 will be charged for this service. Tour documents, including airline tickets, are sent out 3 weeks prior to departure date, provided payment in full has been received. We can only deliver paper documents to city addresses and not to P.O. Boxes. Overnight, Special Delivery, Saturday Delivery and shipments outside the continental USA are subject to additional fees.
TRAVEL BAGS In an effort to 'Go Green', Central Holidays will no longer ship travel bags with documentation. The company will instead take the equivalent cost and donate that amount to a charitable organization on your behalf.
TRANSFERS Except where indicated transfers to/from arrival and departure city airports ARE NOT INCLUDED but can be provided for a fee. Travel Agents/Travelers are fully responsible to communicate any flight, time & routing schedule change, via email to Central Holidays. A change fee will be applied for each schedule change. No refund or credit shall be issued for any missed transfers resulting from incorrect flight information and/or delays beyond the standard waiting period (one hour).When included, transfers for Escorted Tours have no cash value.
NOTE: Transfers to/from Rail Stations are not included, unless otherwise indicated.
BAGGAGE ALLOWANCE & HANDLING The passenger is required to check with their respective airline for baggage allowance size, weight and excess baggage fees. Porterage is included at hotels ONLY on ESCORTED TOURS, and includes handling of one normal-sized suitcase per person. Wheeled carryon cases are considered a normal piece of luggage. Additional baggage will incur a charge of $5 per piece per service, to be paid locally. In addition, we are not responsible in the event that luggage or tour participants' belongings become damaged or lost, which occurrence must be promptly notified to and acknowledged by a recognized authority in writing.
SEAT ASSIGNMENT AND SPECIAL REQUEST
As a courtesy to the passenger - once the airline tickets are paid in full and following the rules of the airlines - if possible , we can provide air seats assignments. Please note that - as per airline rules - these seats assignments are not guaranteed. The Arline has the right to modify, reassign at their own discretion the seats already assigned and re-assigning them at check-in time.
Central Holidays declines any responsibility and will not accept any complaint related to these procedures.
Some airlines are charging for seat reservations. These fees - if applicable - are at charge of the passengers and are never included in our quotations.
PASSPORT/VISA US citizens require a valid US passport. Non- US citizens should consult their travel agent or consulate. All passengers are responsible for ensuring they have the proper travel documents and MUST CHECK with the respective consulates or visa agency to determine whether any visas are required.
POST TOUR INQUIRIES/CLAIMS All claims must be received in our Customer Relations Department either by email or USPS to our offices within 30 days after scheduled return date and will be promptly acknowledged. However related processing, verifications and settlements may take up to 60 days or longer. It is the responsibility of the client to document potential claims at the Point of Service in order for claim/refund consideration. When requesting a refund by e-mail for non-provided services, claimant must return the original service voucher by mail for said non-provided services in order for this request to be evaluated and eventually settled.
RESPONSIBILITY Central Holidays, a division of SGI US, LLC, its and their employees, shareholders, officers and directors (collectively, "Central Holidays") does not own or operate any entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, guides or trip leaders, food service providers, equipment suppliers, ground operators, etc., including, without limitation, various entities which may utilize the Central Holidays name. Central Holidays is not responsible for any negligent or willful act or failure to act of any such person or entity nor for any act or inaction of any other third party not under its control. Without limitation Central Holidays is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party such as an airline, train, hotel, whether or not it uses the Central Holidays name, which is, to, or does supply any goods or services for this trip. Central Holidays is not responsible for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking or downgrading of accommodations, insolvency, or default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism or the threat thereof, force majeure, war, quarantine, epidemics or the threat thereof, criminal activity, or any other cause beyond its control.
U.S. DEPARTMENT OF STATE TRAVEL WARNINGS In the case of a government issued warning, we will provide our utmost consideration to the severity of the warning and accomplish everything possible to safeguard the well-being of our passengers. We reserve the right to evaluate each booking on a case-by-case basis for potential refund/ cancellation fees, re-scheduling of tours or itineraries and postponements.
AGREEMENT Payment of deposit and/or issue of final documents shall be deemed your consent to the terms and conditions herein. Each participant understands that CENTRAL HOLIDAYS will be accepting that participant's booking in reliance upon such participant's acceptance of the terms and conditions as outlined in this brochure and our website. Terms and Conditions listed are those in effect at time of printing and will remain until replaced. Any new or re-issue of Terms and Conditions will replace all previous versions. No person, other than an authorized representative of CENTRAL HOLIDAYS is authorized, by a document in writing, to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions. All transport on board ship is provided subject to the terms and conditions of the Passenger Contract that you will receive with your final documentation. The Passenger Contract on cruise ships is governed by international law and may be subject to the Athens Protocol on Limits of Recoverable Damage as determined by the International Monetary Fund.
NOTE: CENTRAL HOLIDAYS IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL OR PRINTING ERRORS FOUND IN THIS BROCHURE OR ON OUR WEBSITE. For the most updated terms & conditions, visit our website.
ARBITRATION Any controversy or claim arising out of or relating in any way to these Terms & Conditions, to this Tour Agreement, to the brochure, or any other information relating in any way to the trip, or to the trip itself shall be resolved exclusively by binding arbitration in Moonachie, New Jersey in accordance with the commercial rules of the American Arbitration Association then existent. In any such arbitration the substantive (but not procedural) law of New Jersey will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable